Return & Refund Policy

في ThirstyCamel, we take pride in providing high-quality beauty products made from camel milk. Your satisfaction is our priority, and we strive to ensure a seamless shopping experience. Please review our return and refund policy below.

Returns & Exchanges

Due to the nature of our beauty products, we do not accept returns for hygiene and safety reasons. However, if you receive a damaged, defective, or incorrect item, we are happy to assist you.

Eligibility for Refunds & Replacements

You may request a refund or replacement if:

• You receive the wrong product.
• Your product arrives damaged or defective.

To qualify, please follow these steps:

1. Contact our customer support at support@thirstycamel.shop or WhatsApp within 48 hours of receiving your order.
2. Provide your order number along with clear photos of the damaged or incorrect item.
3. Our team will review your request and respond within 2-3 business days.

Refund Process

• If approved, refunds will be processed to the original payment method within 5-7 business days.
• For replacements, we will ship a new product at no additional cost.

Non-Refundable Items

• Used or opened products.
• Items not reported within the 48-hour window.
• Orders placed by mistake or due to a change of mind.

For any questions, feel free to reach out—we’re happy to help!

Thank you for choosing ThirstyCamel!